Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at thelittlepuzzleshop.au@gmail.com. Please note that returns will need to be sent to the address we indicate when approving your return application.

Shipping costs are non-refundable, and a small handling fee* will be charged. Please contact us by email if you wish to request a return. You will be responsible for covering the return shipping costs.

New items must remain in their original factory packaging and be in 'as new' condition. If they are not sellable as new, you may not receive a refund or might only be eligible for a partial refund.

Unfortunately, we cannot accept returns on pre-loved items.

Once your application to return an item is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

A handling fee of 3% is charged to cover merchant transaction costs that we do not receive back. 

You can always contact us for any return question at thelittlepuzzleshop.au@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thelittlepuzzleshop.au@gmail.com.